Front Office Coordinator Behavioral Health
About The Position
Mind Healing & Wellness Center is seeking a compassionate, organized, and dependable Front Office Coordinator to serve as the first point of contact for patients at its outpatient behavioral health practice, which provides psychiatric medication management, therapy, TMS, and other mental health services. The role supports the clinic’s daily administrative operations and is responsible for delivering an exceptional patient experience while balancing patient service with financial and administrative duties. The position is in person in Worcester, Massachusetts, with initial training in Northborough. The schedule is Monday through Friday, 10 AM to 7 PM, with occasional weekend coverage as needed. The role is full-time.
Requirements
- High school diploma or equivalent.
- At least one year of front desk, medical receptionist, or healthcare administrative experience in a behavioral health setting.
- Excellent customer service and interpersonal skills.
- Strong computer proficiency and ability to learn new software quickly.
- Ability to multitask in a fast-paced clinical environment.
- Strong organizational skills and attention to detail.
- Reliable transportation and excellent attendance.
- Dependable and punctual.
- Professional, compassionate, and patient-focused.
- Calm under pressure and able to manage multiple priorities.
- Comfortable discussing financial responsibilities with patients respectfully and confidently.
- Strong communication skills and enjoyment of collaborative teamwork.
- Self-motivated, with a positive attitude and strong work ethic.
Nice To Haves
- Experience using Valant EHR or similar systems such as Tebra, Athenahealth, or eClinicalWorks.
- Insurance verification and eligibility experience.
- Medical billing or revenue cycle experience.
- Bilingual in Spanish and English.
Responsibilities
- Welcome patients and visitors professionally, warmly, and compassionately.
- Answer incoming calls and respond promptly to patient inquiries.
- Schedule, reschedule, and confirm appointments while maximizing provider schedules.
- Complete patient check-in and check-out procedures.
- Verify insurance eligibility and benefits before appointments.
- Collect copays, deductibles, outstanding balances, and other patient payments.
- Maintain accurate patient demographic and insurance information.
- Enter and maintain patient records in the electronic health record (EHR).
- Assist with referrals, prior authorizations, and coordination of care.
- Monitor provider schedules and communicate scheduling changes effectively.
- Coordinate new patient onboarding and registration.
- Maintain confidentiality and comply with HIPAA regulations.
- Collaborate with providers, clinical staff, and billing personnel to support smooth daily operations.
- Assist with additional administrative duties as assigned.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off (PTO)
- Training and development
- Professional development opportunities
- Opportunities for career growth within a rapidly expanding behavioral health organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
