Front Desk Receptionist - Behavioral Health (New Fitchburg Site)

Community Health Connections • Fitchburg, MA

3d • Onsite

About The Position

Community Health Connections is hiring a Front Desk Receptionist for its new Fitchburg site, anticipated to open in February 2027. Onboarding is expected to begin in January 2027 for orientation and training. Under the general supervision of the Director and Behavioral Health Coordinator, the receptionist manages the arrival and departure of patients seeking behavioral health and Optometry services at the CHC Family Health Center Behavioral Health Department. The role provides patient-facing support, including receiving patients, updating patient information, booking appointments, and assisting with the Behavioral Health Department waiting area.

Requirements

• High school diploma or GED.
• Knowledge of insurance regulations for Mental Health Services.
• Knowledge of basic medical terminology and willingness to learn Mental Health terminology.
• Computer skills for accurate data entry.
• Ability to work independently.
• Demonstrated interpersonal and teamwork skills.
• Demonstrated written and verbal communication skills in English.
• Availability to work evening shifts.

Nice To Haves

• Associate degree in secretarial science or equivalent preferred.
• Spanish language fluency and ability to be trained in Mental Health interpreting are a plus.
• Work experience in a similar behavioral health office environment preferred.

Responsibilities

• Receive and direct incoming patients.
• Provide quality behavioral health services.
• Review and update patient demographic and insurance information.
• Follow health center protocols for check-in, encounter form production, and check-out.
• Assist walk-in and Open Clinic patients with obtaining appointments and, when applicable, picking up prescriptions or completed forms.
• Place reminder calls to patients with upcoming appointments.
• Follow health center protocols for daily cash reconciliation.
• Schedule walk-in appointments and assist with managing Open Clinics.
• Schedule patient appointments according to established protocols.
• Provide coverage to Mental Health Medical Records as needed.
• May assist with interpreting for Mental Health patients.

Benefits

• Competitive pay.
• Bonuses.
• Paid time off, including vacation, sick, and personal time, and 10 holidays.
• Health insurance.
• Dental insurance.
• Life insurance.
• Vision insurance.
• 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED