Front Desk Receptionist - Behavioral Health (Part-Time)

South Gardner • Gardner, MA

3d

About The Position

Under the general supervision of the Director and Behavioral Health Coordinator, the Behavioral Health Department Reception/Front Desk manages the arrival and departure of patients seeking behavioral health and optometry services at the CHC Family Health Center Behavioral Health Department. The role provides front-desk support, receives patients, updates patient information, books appointments, and helps manage the Behavioral Health Department waiting area.

The schedule supports evening coverage on Tuesday, Wednesday, and Thursday from 5 p.m. to 8 p.m. The position may provide coverage to Mental Health Medical Records and may assist with interpreting for Mental Health patients.

Requirements

• High school diploma or GED.
• Spanish language fluency and ability to be trained in Mental Health interpreting are a plus.
• Availability to work evening shifts.
• Knowledge of insurance regulations for Mental Health Services.
• Knowledge of basic medical terminology and willingness to learn Mental Health terminology.
• Computer skills for accurate data entry.
• Ability to work independently.
• Demonstrated interpersonal and teamwork skills.
• Demonstrated written and verbal communication skills in English.

Nice To Haves

• Associate degree in secretarial science or equivalent preferred.
• Spanish language fluency and ability to be trained in Mental Health interpreting are a plus.
• Work experience in a similar behavioral health office environment preferred.

Responsibilities

• Receive and direct incoming patients.
• Provide quality Behavioral Health services.
• Review and update patient demographic and insurance information.
• Follow health center protocols for check-in, encounter form production, and check-out.
• Assist walk-in and Open Clinic patients with obtaining appointments and, when applicable, picking up prescriptions or completed forms.
• Place reminder calls to patients with upcoming appointments.
• Follow health center protocols for daily cash reconciliation.
• Schedule walk-in appointments and assist in managing Open Clinics.
• Schedule patient appointments according to established protocol.
• Provide coverage to Mental Health Medical Records as needed.
• May assist with interpreting for Mental Health patients.

Benefits

• Competitive pay
• Bonuses
• Paid time off, including vacation, sick, and personal time
• 10 holidays
• Health insurance
• Dental insurance
• Life insurance
• Vision insurance
• 401(k)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED