Front Desk Receptionist - Behavioral Health (Part-Time)

Community Health Connections•Gardner, MA

4d•$19 - $23

About The Position

Under the general supervision of the Director and Behavioral Health Coordinator, the Behavioral Health Department Reception/Front Desk manages the arrival and departure of patients seeking behavioral health and Optometry services at the CHC Family Health Center Behavioral Health Department. The role provides quality Behavioral Health services by receiving patients, updating patient information, booking appointments, and assisting with management of the department waiting area. The position supports evening coverage Tuesday, Wednesday, and Thursday from 5 p.m. to 8 p.m.

Requirements

High school diploma or GED.
Knowledge of insurance regulations for Mental Health Services.
Knowledge of basic medical terminology and willingness to learn Mental Health terminology.
Computer skills for accurate data entry.
Ability to work independently.
Demonstrated interpersonal and teamwork skills.
Demonstrated written and verbal communication skills in English.
Availability to work evening shifts.

Nice To Haves

Associate degree in secretarial science or equivalent.
Spanish language fluency and ability to be trained in Mental Health interpreting.
Work experience in a similar behavioral health office environment.

Responsibilities

Receive and direct incoming patients.
Provide quality Behavioral Health services.
Review and update patient demographic and insurance information.
Follow established health center protocols for check-in, encounter form production, and check-out.
Assist walk-in and Open Clinic patients with obtaining appointments and, when applicable, picking up prescriptions or completed forms.
Place reminder calls to patients with upcoming appointments.
Follow established health center protocols for daily cash reconciliation.
Schedule walk-in appointments and assist in managing Open Clinics.
Schedule patient appointments according to established protocols.
Provide coverage to Mental Health Medical Records as needed.
May assist with interpreting for Mental Health patients.