Front Desk Receptionist - Behavioral Health (New Fitchburg Site)
About The Position
Community Health Connections is hiring a Front Desk Receptionist for its Behavioral Health Department at a new Fitchburg site anticipated to open in February 2027. Onboarding is expected to begin in January 2027 for orientation and training. Under the general supervision of the Director and Behavioral Health Coordinator, the role manages patient arrivals and departures for behavioral health and Optometry services at the CHC Family Health Center Behavioral Health Department. The receptionist provides quality service, receives patients, updates patient information, books appointments, and helps manage the department waiting area.
Requirements
- High school diploma or GED.
- Knowledge of insurance regulations for Mental Health Services.
- Knowledge of basic medical terminology and willingness to learn Mental Health terminology.
- Computer skills for accurate data entry.
- Ability to work independently.
- Demonstrated interpersonal and teamwork skills.
- Demonstrated written and verbal communication skills in English.
- Availability to work evening shifts.
Nice To Haves
- Associate degree in secretarial science or equivalent.
- Spanish language fluency and ability to be trained in Mental Health interpreting.
- Work experience in a similar behavioral health office environment.
Responsibilities
- Receive and direct incoming patients.
- Provide excellent quality Behavioral Health services.
- Review and update patient demographic and insurance information.
- Follow health center protocols for check-in, encounter form production, and check-out.
- Assist walk-in and Open Clinic patients with obtaining appointments and, when applicable, picking up prescriptions or completed forms.
- Place reminder calls to patients with upcoming appointments.
- Follow established health center protocol for daily cash reconciliation.
- Schedule walk-in appointments and assist in managing Open Clinics.
- Schedule patient appointments according to established protocol.
- Provide coverage to Mental Health Medical Records as needed.
- May assist with interpreting for Mental Health patients.
Benefits
- Competitive pay
- Bonuses
- Paid time off, including vacation, sick, and personal time
- 10 holidays
- Health insurance
- Dental insurance
- Life insurance
- Vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
