Front Desk

HealthCARE Express • Longview, TX

6d • Onsite

About The Position

HealthCARE Express is seeking a friendly, dependable, and energetic Front Desk Receptionist, referred to as a Director of First Impressions (D.O.F.I.), for its urgent care clinic in Longview, Texas. The position is the first point of contact for patients and helps ensure their visits begin positively. No medical background is required.

The role supports smooth clinic operations by providing customer service, assisting patients throughout their visits, and working closely with providers and clinical staff. The clinic is fast-paced, and employees are expected to multitask, stay organized, and help wherever needed as part of a team-oriented “Everything is My Job” culture.

The position is full-time, 30 or more hours per week, with Monday–Friday shifts scheduled between 8:00 AM and 8:00 PM, including 12-hour shifts, and rotating Saturday shifts from 8:00 AM to 4:00 PM. The clinic is closed Sundays and major holidays. Starting pay is $15.00 per hour, depending on experience. New hires may be required to attend a 4–5 day training session in Texarkana, Texas, as part of onboarding.

Requirements

• Enjoy working with people and take pride in providing great customer service.
• Maintain a positive attitude, including on busy days.
• Be dependable and organized.
• Be comfortable using computers.
• Communicate professionally with patients and teammates.
• Demonstrate attention to detail and confidentiality.
• Be able to multitask.

Nice To Haves

• Previous medical office experience is a plus but is not required.
• A background in customer service, hospitality, retail, or another people-focused position is welcomed.

Responsibilities

• Welcome and check in patients.
• Answer phone calls.
• Verify patient information and insurance.
• Collect payments.
• Maintain accurate patient records.
• Work with providers and clinical staff to ensure patients receive attention and assistance throughout their visits.
• Help keep the clinic running smoothly and provide excellent customer service.
• Multitask, stay organized, and assist wherever needed.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability coverage
• Accident and critical illness insurance
• Benefit Time Off (BTO)
• Bereavement leave
• Training and onboarding
• Opportunities for personal and professional growth

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed