Front Desk

Advocare • Basking Ridge, NJ

12d

About The Position

Advocare, LLC is a physician-owned partnership of pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. The Front Desk Receptionist is an integral member of a clinical team and provides patient-facing service and administrative support in a healthcare environment. The role greets patients and visitors, manages front-office communications, and supports appointment scheduling and related office procedures. The position requires a professional, welcoming approach and attention to patient confidentiality.

Requirements

• High school diploma or equivalent required.
• 2–3 years of front desk or medical office experience required.
• Familiarity with electronic medical records (EMR).
• Excellent customer service and communication skills.
• Ability to maintain professionalism, confidentiality, and diplomacy.
• Strong interpersonal skills and ability to work with diverse individuals.
• Detail-oriented, with strong follow-up and multitasking capabilities.
• Adaptability and flexibility in a fast-paced, changing environment.
• Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.

Responsibilities

• Answer incoming calls on a multi-line telephone system professionally and efficiently.
• Schedule and confirm patient appointments.
• Transfer calls and take accurate messages according to office procedures.
• Greet patients and visitors and notify the appropriate team member of their arrival.
• Collect and post co-pays and communicate outstanding balances.
• Check patients out and follow proper check-out protocols.
• Notify the doctor when a patient cancels.
• Type correspondence and office memos as directed.
• Prepare charts, gather necessary paperwork, and print daily appointment schedules.

Benefits

• Multiple medical and prescription coverage options
• Dental and vision care plans
• Health Savings Accounts (HSAs), where applicable
• Flexible Spending Accounts (FSAs)
• Voluntary critical illness, cancer, and accident insurance
• Voluntary hospital indemnity coverage
• Voluntary short-term and long-term disability insurance
• Voluntary term life insurance and AD&D coverage
• 401(k) retirement savings plan
• Paid time off (PTO)
• Commuter benefits
• Group auto and homeowners insurance
• Part-time benefits include vision coverage, Flexible Spending Accounts, and MetLife auto/vehicle and home insurance discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED