doctors front desk
About The Position
Kendall Eye Institute Inc is seeking a friendly and organized Front Desk Receptionist to welcome patients to its medical practice in Miami, Florida. The role supports a dedicated healthcare team and contributes to patients’ experience through attentive service and accurate administrative work. The receptionist greets and checks in patients, manages appointments and communications, verifies insurance and collects co-pays, and maintains records in the EMR system. The position also coordinates patient flow with clinical staff and assists with billing inquiries and prior authorizations as needed.
Requirements
- Strong communication and interpersonal skills, with a patient-first attitude.
- Ability to multitask and stay organized in a fast-paced clinical environment.
- Proficiency in Microsoft Office and general computer skills.
- High school diploma or equivalent required.
Nice To Haves
- Prior experience in a medical or healthcare front desk/receptionist role.
- Familiarity with medical terminology, EMR/EHR systems, and insurance verification.
- Bilingual in English and Spanish.
- Medical administrative certification.
Responsibilities
- Greet and check in patients in a warm, professional manner upon arrival.
- Schedule, confirm, and manage patient appointments using medical scheduling software.
- Answer and direct incoming phone calls, emails, and patient inquiries.
- Verify patient insurance eligibility and collect co-pays at the time of service.
- Maintain and update accurate patient records and demographic information in the EMR system.
- Coordinate with clinical staff to ensure smooth patient flow throughout the office.
- Handle medical billing inquiries and assist with prior authorizations as needed.
Benefits
- Employee discounts
- Health insurance
- Paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
