Front Desk

HealthCARE Express•Bryant, AR

About The Position

HealthCARE Express is seeking a friendly, dependable, and energetic Director of First Impressions (D.O.F.I.) to support the daily operations of its urgent care clinic. The front desk team welcomes patients, helps create a comfortable and positive experience, and keeps clinic operations running smoothly. The role is full-time, with 12-hour shifts and rotating Saturdays. Starting pay is $18.00 per hour, depending on experience. The ideal candidate has a positive attitude, a strong work ethic, and a genuine desire to help others. They are organized, dependable, comfortable using computers, able to multitask in a busy environment, and have strong communication, attention-to-detail, and customer-service skills. Previous medical office or front desk experience is a plus, but a willingness to learn and work as part of a team is also valued. New hires may be required to attend a four-day training session in Texarkana, Texas, as part of onboarding.

Requirements

Positive attitude, strong work ethic, and genuine desire to help others.
Organized and dependable.
Comfortable using computers.
Able to multitask in a busy environment.
Strong communication skills, attention to detail, and excellent customer service.

Nice To Haves

Previous medical office or front desk experience.

Responsibilities

Welcome patients and provide a friendly, positive experience from check-in to check-out.
Answer phone calls, schedule appointments, and assist patients with questions or concerns.
Verify patient information and insurance coverage, and maintain accurate records.
Collect payments, maintain payment records, and handle patient information confidentially.
Work with providers and medical staff to keep clinic operations running smoothly.
Support teammates, assist with additional responsibilities, and embrace the “Everything is My Job” mentality.