Front Desk Receptionist/Support Staff for Behavioral Health Agency

Summit Psychological Associates•Akron, OH

19d

About The Position

Summit Psychological Associates is a growing community mental health agency providing mental health and substance abuse treatment to individuals and groups. The agency is seeking a member of its Front Desk/Support Staff team for a fast-paced, high-volume office. The role requires excellent customer service skills and the ability to work independently after training. The position is full-time, with two evenings per week scheduled until 8 p.m. and a 30-minute lunch. Part-time applicants working 20 or more hours per week would also be considered. The agency offers a competitive salary, health insurance options, a 401(k) plan, and other benefits.

Requirements

Excellent customer service skills and the ability to work independently once trained.
Excellent computer and typing skills, including proficiency with Microsoft Office and document scanning.
Strong communication skills.
Consistent attendance.
High standards of customer service.
Excellent analytical skills, including problem identification and resolution.
Understand and comply with HIPAA regulations.

Nice To Haves

Previous experience in a doctor's office or a mental health or substance abuse agency.
Experience working with electronic medical records.

Responsibilities

Answer incoming office calls and direct callers to staff members who can assist them, or assist callers directly when possible.
Copy insurance and Medicaid cards and collect copayments at the time of visits.
Greet clients attending services in person and complete necessary documentation with them.
Answer client questions, reschedule appointments, and relay messages to clinical staff by phone.
Support clinical staff by copying, faxing, scanning, and emailing materials.
Use the agency's electronic record to determine required copayments and amounts due at visits.
Enter notes in the electronic record about phone calls and client interactions.
Assist with scheduling psychiatrist appointments once a week.
Facilitate remote sessions from the office for clients who cannot participate remotely from home.