Front Desk CSR

InfoWest•Overton, NV

5d•$10 - $12•Onsite

About The Position

InfoWest is hiring a part-time Front Desk CSR for its Overton, Nevada office. The role includes customer service, billing, and general reception duties in a busy office environment. The successful candidate will be customer-care oriented, have a positive attitude, and be a self-starter. The position involves communicating with customers across phone, email, chat/text, and in-person channels; maintaining customer and appointment information in billing and support software; and working with other departments to address customer needs. Office hours are Monday through Friday, 9:00 a.m. to 6:00 p.m. InfoWest describes itself as a leading local Internet company with over 30 years of operations and offers a family-friendly, stable company culture and a caring, flexible employer. A pre-employment background check and random drug testing are required.

Requirements

Have a caring attitude toward customer needs and expectations.
Have a positive mental attitude.
Be willing to learn the company's systems and suggest positive ways to improve them.
Have superb written and verbal communication skills and phone skills.
Be able and willing to handle customer objections or complaints professionally and courteously.
Have good computer skills, including Internet and Microsoft applications.
Complete a pre-employment background check.
Submit to random drug testing.

Responsibilities

Communicate with customers by phone, email, chat/text, and in person to address inquiries, resolve issues, and provide support.
Enter customer account information, notes, and appointment information into customer billing and support software applications.
Handle administrative tasks, including billing inquiries, deposits, and general reception duties, as needed.
Collaborate with other departments to ensure timely and effective resolution of customer needs.
Perform other duties as assigned to support the customer service team's objectives.