Front Desk Coordinator

Stonecreek Dental Care • Centerville, OH

12d

About The Position

The Front Desk Coordinator supports a dental practice by welcoming patients and visitors, managing appointments and phone inquiries, completing clerical work, and assisting with financial and insurance processes. The role requires dependable, accurate handling of financial information, insurance verification, and end-of-day reporting, while helping patients understand services and financial arrangements. The position works Monday through Friday.

Requirements

• High school diploma or equivalent.
• Dependability and skill in quality control when handling financial information, verifying insurance, and preparing end-of-day reports.
• Knowledge of dental software and Microsoft Office programs, and the ability to learn new programs as needed.

Nice To Haves

• Associate’s degree preferred.
• One to five years of customer service, insurance, or dental experience preferred.

Responsibilities

• Perform clerical tasks, including sorting, opening, and distributing mail, scanning, and photocopying.
• Answer phone calls and provide information to callers; greet visitors and patients.
• Schedule, verify, and confirm patient appointments.
• Explain procedures and services to patients using dental knowledge.
• Present financial policies and arrangements to patients, collect co-payments, and verify insurance coverage as appropriate.
• Track appointments affected by no-shows, cancellations, and late arrivals.
• Handle financial information and insurance verification carefully and prepare end-of-day reports.

Benefits

• Competitive paid time off for full-time and part-time team members, increasing with career growth.
• Comprehensive benefits package, including 401(k).
• Opportunities for career growth and continuing education.
• An atmosphere that allows for freedom and individuality.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED