Front Desk Coordinator

IVX Health•Little Rock, AR

21h

About The Position

IVX Health is seeking a Front Desk Coordinator to support the patient experience and daily operations of its infusion centers. This patient-facing role is the first point of contact for patients and visitors and includes providing professional service, managing appointments, verifying insurance, maintaining patient information, and coordinating patient flow with clinical staff. The role is full-time, Monday through Friday, during regular business hours, with rotating Saturdays. The coordinator may also support other centers in the market during staff absences, openings, or high-volume periods.

Requirements

1–3 years of front desk or administrative experience in a medical or healthcare setting.
High school diploma or GED.
Strong understanding of insurance verification, billing basics, and the patient intake process.
Proficiency with EHR/EMR systems and scheduling software.
Knowledge of medical terminology and patient-facing protocols.
Exceptional customer service and communication skills.
Ability to multitask in a fast-paced environment while remaining organized and accurate.
Ability to learn quickly and adapt to new processes.
Adaptability and dependability, including willingness to support multiple centers and evolving workflows.

Responsibilities

Greet patients and visitors warmly and professionally, answer phones, and provide front-desk support.
Schedule, reschedule, and confirm appointments, ensuring pre-visit requirements and authorizations are in place.
Verify patient insurance, update demographic information, and collect copays accurately.
Coordinate patient flow and communicate with nursing staff to support a smooth and safe experience.
Keep the front desk and reception area organized, stocked, and welcoming.
Support other centers within the market as needed during staff absences, openings, or higher-volume days.

Benefits

Medical, dental, and vision coverage.
Prescription drug coverage and telemedicine services.
Health Savings Account (HSA), Health Reimbursement Arrangement (HRA), and flexible spending options.
401(k) retirement plan with company match.
Life, AD&D, and disability insurance.
Accident, critical illness, and hospital indemnity coverage.
Fertility and family planning support.
Tuition reimbursement and certification assistance.
Continuing education and professional development resources.
Employee Assistance Program and wellness support.
Paid time off.
Volunteer time off and charitable giving match.
Employee referral bonus program. Benefits may vary based on employment status and eligibility.