Front Desk Coordinator
About The Position
The Front Desk Coordinator is a patient-facing role at IVX Health’s Stone Oak Infusion Center, serving as the first point of contact for patients and visitors while supporting daily infusion center operations. The coordinator provides welcoming, professional service and helps ensure patients feel valued throughout their visits. This role manages appointment scheduling and coordination, verifies insurance and patient information, collects copays, and maintains patient records. It also involves coordinating patient flow with nursing staff, maintaining an organized reception area, and providing support to other centers in the market as needed. The position is full-time, Monday through Friday during regular business hours, with rotating Saturdays.
Requirements
- 1–3 years of front desk or administrative experience in a medical or healthcare setting.
- High school diploma or GED.
- Strong understanding of insurance verification, billing basics, and the patient intake process.
- Proficiency in EHR/EMR systems and scheduling software.
- Knowledge of medical terminology and patient-facing protocols.
- Exceptional customer service and communication skills.
- Ability to multitask in a fast-paced environment while remaining organized and accurate.
- Ability to learn quickly, adapt to new processes, and stay ahead of changing needs.
- Adaptability and dependability, including willingness to support multiple centers and adjust to evolving workflows.
Responsibilities
- Greet patients warmly and professionally, answer phones, and assist visitors.
- Schedule, reschedule, and confirm appointments, ensuring pre-visit requirements and authorizations are in place.
- Verify patient insurance, update demographic information, and collect copays accurately and with integrity.
- Coordinate patient flow and communicate with nursing staff to support a smooth and safe patient experience.
- Keep the front desk and reception area organized, stocked, and welcoming.
- Support other centers within the market during staff absences, openings, or higher-volume days.
- Maintain patient records and support daily infusion center operations.
Benefits
- Medical, dental, and vision coverage
- Prescription drug coverage and telemedicine services
- Health Savings Account (HSA), Health Reimbursement Arrangement (HRA), and flexible spending options
- 401(k) retirement plan with company match
- Life, AD&D, and disability insurance
- Accident, critical illness, and hospital indemnity coverage
- Fertility and family planning support
- Tuition reimbursement and certification assistance
- Continuing education and professional development resources
- Employee assistance program and wellness support
- Paid time off
- Volunteer time off and charitable giving match
- Employee referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
