Front Desk Coordinator

Fresenius Medical Care•Las Vegas, NV

7d•Onsite

About The Position

The Front Desk Coordinator, also referred to in the description as the Patient Services Coordinator, coordinates scheduling, pre-procedure communication, medical record documentation, EMR demographic data entry, payer requirements, and revenue-cycle activities. The role greets patients and visitors and answers multi-line telephone and fax communications. It is based at a surgery center in Las Vegas, Nevada, which is open Monday through Friday during daytime hours. The shift is eight hours and may fall between 7:00 a.m. and 5:00 p.m. The position has no supervisory responsibilities. The work environment is characteristic of a healthcare facility, with controlled air temperature and moderate noise. Daily work includes desk and computer work and interaction with patients, facility staff, and physicians; exposure to infectious or contagious diseases or materials may occur. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED.
One to two years of related experience, preferably in a medical setting with insurance billing.
Proficiency with computers and related software, such as Microsoft Office.
Excellent verbal and written communication skills.
Ability to handle several tasks simultaneously.
Ability to adapt to supporting software applications.

Nice To Haves

Associate degree or higher preferred.

Responsibilities

Schedule and enter appointments in the scheduling module accurately and efficiently.
Ensure that pre-procedure and preoperative activities are scheduled or completed.
Manage patient and center cancellations, as well as schedule additions, according to center scheduling parameters.
Print the daily patient schedule and pull patient charts.
Greet patients and visitors professionally and obtain patient identification and insurance information to initiate admissions.
Assemble, file, and maintain patient medical and financial records confidentially and securely.
Complete the front-end billing process by entering required information in the computer registration module.
Verify insurance and complete required prior authorization or other payer-related actions.
Assist with patient transportation when the patient qualifies under the Company Transportation Policy.
Ensure required signatures are included on charts and admissions data in accordance with company policies and procedures.
Scan and file documents accurately within 24 hours of a completed visit, including physician reports to referral sources.
Communicate procedure or insurance changes identified during a patient visit promptly to appropriate internal parties and the patient record.
Perform daily encounter checks to ensure reporting accuracy.
Coordinate the collection, processing, maintenance, storage, retrieval, documentation, and distribution of medical records according to policy and procedure.
Maintain documentation logs for medical-record releases.
Provide information to parties engaged in research or study projects involving patient care and service utilization in accordance with policy.
Oversee materials moving into and out of the office, including inventory, shipments, and deliveries.
Perform other duties as assigned.

Benefits

Quarterly bonus opportunities
Medical insurance
Dental insurance
Prescription coverage
Vision insurance
Paid maternity leave
Paid paternity leave
401(k) with matching
Paid time off
Tuition assistance
Life insurance
Long-term disability
Short-term disability
Flexible spending accounts for healthcare, dependent care, and commuter expenses