Front Desk Conierge

Smile Doctors•Goose Creek, SC

38d

About The Position

Cox Orthodontics is seeking a Front Desk Coordinator I to join its growing team. The role welcomes visitors, provides information about clinic features, and handles administrative and patient-facing front desk duties. The coordinator supports patient check-in, appointment scheduling, insurance verification, payments, account resolution, communications, records, incoming calls, and mail and shipments. The role also helps drive internal marketing initiatives and encourages team participation. Cox Orthodontics describes its culture as people-first, fun, and encouraging, and offers opportunities to develop talents and grow with an expanding organization.

Requirements

High school diploma or equivalent required.
Ability to communicate effectively verbally and in writing.
Ability to listen to and understand information verbally and in writing.

Nice To Haves

One year of administrative experience preferred.
Bilingual ability is a plus, but not required.

Responsibilities

Greet and receive customers, determine the nature of their visit, and notify appropriate team members.
Perform various administrative duties.
Welcome visitors and provide information about clinic features.
Answer, screen, and route incoming calls and take messages as needed.
Check in patients and collect general information from first-time patients.
Verify insurance information.
Notify clinicians when patients arrive and are ready.
Make appointments for returning patients as necessary.
Print or reprint appointment reminders and school or work excuses.
Make changes to the patient schedule as necessary.
Coordinate payment arrangements or account resolution.
Receive, store, and deliver shipments and mail.
Take payments and post them to accounts.
Update charts and patient information.
Drive internal marketing initiatives and foster participation from everyone.