Front Desk

TMC Transportation

About The Position

The Front Desk Clerk provides customer service and attends to hotel guests at the front desk. The role includes guest check-in and check-out, reservations, telephone and wake-up call services, cash handling, and gift shop transactions. The clerk may also drive a shuttle van, operate laundry equipment, deliver guest supplies, maintain front desk paperwork, follow safety and security procedures, and keep work areas and the lobby clean and orderly. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Valid driver’s license.
Good working knowledge of computers.
Strong customer service skills.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to communicate effectively with customers or employees of the organization.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; and draw and interpret bar graphs.

Responsibilities

Check guests in and out of rooms using a computer.
Take guest reservations by phone or in person.
Operate the hotel switchboard to transfer guest calls and record and make wake-up calls.
Drive the shuttle van as needed.
Balance the cash drawer and shift deposit.
Oversee the gift shop and complete gift shop transactions while on duty.
Maintain files and complete front desk paperwork.
Know and use proper procedures for safety and security issues that occur during the shift.
Operate laundry equipment to wash, dry, fold, and store laundry.
Deliver rollaways, cribs, and additional guest supplies when requested.
Keep all work areas and the lobby clean and orderly.
Perform other duties as assigned.