Front Desk

U.S. Dermatology Partners • Houston, TX

5d

About The Position

The Front Desk Clerk performs routine clerical, secretarial, and administrative work, including answering telephones, receiving the public, providing customer assistance, processing data, and maintaining records. The role supports patients, employees, and visitors and helps ensure patients are processed correctly and effectively. The position has no supervisory responsibilities.

Requirements

• At least one year of retail or clinical front desk experience is preferred.
• Detail-oriented, professional, and reliable.
• Management and organizational skills to support the leadership of this function.
• Ability to follow or provide verbal and written instructions, with sufficient grammar and spelling skills to avoid mistakes or misinterpretations.
• Interpersonal skills to support customer service, functional, and teammate needs.
• Ability to communicate effectively in English, verbally and in writing.
• Mathematical and/or analytical ability for basic to intermediate problem-solving.
• Basic to intermediate computer-operation skills.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Specialty knowledge of systems relating to the job function.
• Knowledge of applicable state and federal regulations and a general understanding of HIPAA guidelines.

Nice To Haves

• One or more years of retail or clinical front desk experience.

Responsibilities

• Maintain office procedures and assist with administrative tasks.
• Answer the central telephone system and direct calls as appropriate.
• Receive the public and answer questions in person and by telephone; respond to inquiries from employees, patients, and others, referring them to the appropriate manager, co-worker, healthcare provider, or department when necessary.
• Operate office machines and computers to ensure patients are processed correctly and effectively.
• Duplicate and distribute materials as necessary.
• Compose, type, and edit correspondence, reports, memoranda, and other materials.
• Assist patients with use of practice or clinic facilities and services.
• Follow safety policies and procedures while supporting high-quality service and customer care.
• Perform other duties that may be necessary or in the organization's best interest.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed