Front Desk

U.S. Dermatology Partners • Merrifield, VA

40d • $19 - $22

About The Position

The front desk clerk performs routine clerical, secretarial, and administrative work, including answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping. The role supports patient processing and helps patients use the practice or clinic’s facilities and services. It also requires following safety policies and procedures while supporting high-quality service and a strong customer-service culture. This position has no supervisory responsibilities.

Requirements

• One or more years of retail or clinical front desk experience is preferred.
• Detail-oriented, professional, and reliable.
• Management and organizational skills to support leadership of this function.
• Ability to follow or provide verbal and written instructions, with sufficient grammar and spelling skills to avoid mistakes or misinterpretations.
• Interpersonal skills to support customer service, functional, and teammate needs.
• Ability to communicate effectively in English, verbally and in writing.
• Mathematical and/or analytical ability for basic to intermediate problem-solving.
• Basic to intermediate computer operation skills.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Specialty knowledge of systems related to the job function.
• Knowledge of state and federal regulations for this position and a general understanding of HIPAA guidelines.

Nice To Haves

• One or more years of retail or clinical front desk experience.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers the central telephone system and directs calls appropriately.
• Receives the public, answers questions in person and by telephone, responds to inquiries from employees, patients, and others, and refers inquiries to the appropriate manager, coworker, healthcare giver, or department when necessary.
• Operates office machines and computers to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types, and edits correspondence, reports, memoranda, and other materials.
• Assists patients with using the practice or clinic facilities and services.
• Adheres to safety policies and procedures while supporting high-quality service and customer care.
• Performs other duties that may be necessary or in the organization’s best interest.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed