Front Desk

Arch Amenities Group • Palm Desert, CA

9h

About The Position

The Front Desk Associate welcomes guests and members, develops relationships and trust, answers inquiries, and maintains knowledge of the facility, its services, and amenities. The role may include processing transactions and handling money, contributing to facility cleanliness, and helping ensure the facility is safe and accessible only to members and guests.

Requirements

• High school diploma.
• Customer service experience.
• Previous experience handling money.
• Excellent communication and customer service skills and a strong work ethic.
• Efficient, well organized, and able to handle multiple duties simultaneously.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills.
• Energetic, enthusiastic, and motivational.
• Strong team player.
• Proficient with appropriate computer skills and office equipment.
• Ability to lift 25 pounds.
• Availability to work nights, weekends, and holidays.
• Availability to stand for long periods.
• Ability to stand, stoop, kneel, crouch, bend, walk, and talk.
• Ability to use hands to finger, handle, feel, or operate objects, tools, or controls, and to reach with hands and arms.

Nice To Haves

• College degree preferred.

Responsibilities

• Deliver the Arch Amenities Group experience in accordance with its mission, values, standards, expectations, and brand standards.
• Follow facility and Arch Amenities Group policies.
• Report incidents and accidents to the Facility Manager.
• Submit paperwork and financial reports in accordance with company policy, when applicable.
• Develop and maintain department maintenance procedures and checklists through routine preventive maintenance and repair.
• Maintain monthly inventories of supplies or products, when applicable.
• Learn about the facility and its amenities to communicate effectively with members and guests.
• Help ensure that only actual members and guests access the facility and that it remains safe and secure.
• Greet every guest with a smile and direct eye contact.
• Assist members and guests by making reservations, finding directions, looking up phone numbers, and providing similar help.
• Use shift time efficiently by checking equipment, locker rooms, and inventory, and ensure proper coverage when leaving the area.
• Keep the front desk area free of clutter and personal belongings.
• Communicate pertinent information to coworkers at shift end and maintain and update staff communication books.
• Inform the Facility Manager of member, guest, or facility issues.
• Enroll members and guests in programs and make reservations for spa services and personal training, when applicable.
• Receive payments for goods and services and account for money properly.
• Reconcile daily sales, deposits, and receipts, when applicable.
• Help staff lift and store facility equipment, furniture, and products to maintain the facility and prepare for special events.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED