Front Desk

Echo Mtn Ski and Event Center LLC • Idaho Springs, CO

8d • $19 - $19 • Onsite

About The Position

Front Desk Agents have the opportunity to be a guest's first interaction with Echo Mountain. Our front desk staff know our operation inside and out and are able to get customers the information they need, whether that's is what ticket or rental package to purchase, how to sign up for lessons, or where to get something to eat and drink. Front Desk agents also manage the ebb and flow of customer arrivals by staying busy answering the phones, making sure the Lodge and Cabin are in good shape, and capturing customer feedback.

Requirements

• Able to read, write, speak, understand and comprehend English fluently
• Able to communicate clearly, calmly and effectively with guests
• Able to stand for long periods of time of excess of 4-6 hours without sitting
• Ability to lift or move 25 lbs
• Must enjoy working with the public and have strong telephone skills and etiquette
• Must have a strong work ethic and able to help lead desk staff by example
• Must have basic computer and cash handling skills
• Ability to be trained on and become proficient in Point of Sales System
• Qualified applicants must be able to complete a background check and reference checks.
• Previous Customer Service Experience

Nice To Haves

• Functional Expert: Considered a thought leader on a subject
• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail-Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• well when granted the ability to set your own schedule and goals

Responsibilities

• Greet and interact with every guest that comes to or passes by the front desk area.
• Determine customer needs to ensure all guests purchase the correct items.
• Manage the Point of Sales system.
• Open and close cash register as needed.
• Educate guests on skier safety, grooming status, open / closed terrain or other relevant updates.
• Answer the Echo Mountain phone and respond to inbound inquiries.
• Monitor bathrooms, Lodge and Cabin areas for cleanliness and comfortability.
• Capture customer feedback via survey, in-person, phone and more.
• Oversee daily team of Front Desk Agents
• Assist with scheduling and hiring
• All other duties as assigned.
• All Echo Mountain employees are expected to assist in other areas as needed.

Benefits

• Season Pass for you AND your immediate family/significant other
• 50% off Food & Beverage
• 50% off Rentals
• 50% off Merchandise
• Paid Sick Leave
• Flexible Scheduling
• Discounts with local and industry businesses
• Free & Discounted Lift Tickets @ resorts across CO
• End of Season bonus potential for FTE & PTE who meet employment, attendance and conduct standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED