Front Desk
About The Position
The Front Desk Agent / Spa Concierge is the first and last point of contact for guests, setting the tone for their experience and helping them feel valued, heard, and cared for. The role is based at the Woodland Hills Burke Williams Spa and focuses on delivering warm, attentive service in a luxury wellness environment. The position involves welcoming guests, building genuine connections, recommending spa services and products, and guiding guests through memberships, gift cards, and retail offerings. It also supports smooth spa operations through check-ins, transactions, scheduling, and maintaining an organized and inviting environment. The role works across Concierge, Front Desk, and Spa Attendant departments and supports community outreach initiatives. Front Desk Training at the Burke Williams Training Facility is required.
Requirements
- Complete Front Desk Training at the Burke Williams Training Facility.
- Be able to work in multiple departments: Concierge, Front Desk, and Spa Attendant.
- Be able to stand and walk for 95% of the shift and lift items for organizing and cleaning spa and retail areas.
- Availability required Thursday through Monday for closing shifts.
- Availability to work evenings, weekends, and holidays as needed.
- Strong interpersonal and guest-service orientation.
- Ability to guide guests toward appropriate services and products and meet sales goals with integrity.
- Attention to detail, dependability, and ability to work in a team-oriented professional environment.
Responsibilities
- Anticipate guests' needs and make every interaction warm and welcoming.
- Build genuine connections with guests and guide them through membership programs, gift cards, spa services, and retail offerings.
- Recommend services and products that align with guests' needs and support sales goals.
- Oversee guest check-ins, transactions, and scheduling.
- Maintain a seamless, organized, and inviting spa environment, including organizing and cleaning spa and retail areas.
- Communicate and collaborate with guests, team members, and leadership to support efficient operations and excellent service.
- Support community outreach through the Blue Heart Warrior initiative and Hands for Hope Foundation.
- Work across Concierge, Front Desk, and Spa Attendant departments.
Benefits
- Complimentary spa services, chiropractic care, and wellness benefits.
- Generous product and retail discounts, including the H2V gratis program.
- Paid training program.
- Medical, dental, and vision benefits for full-time employees.
- 401(k) retirement savings plan.
- Opportunities for growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
