Front Desk Admitter

Steinberg Diagnostic Medical Imaging•Las Vegas, NV

17d•$0 - $17

About The Position

The Front Desk Admitter greets and interviews patients at intake, obtains and updates demographic and insurance information, and protects patient privacy by releasing information only to approved persons. The role answers phones and questions from patients, doctors’ offices, and families, and may route calls to the appropriate departments. It schedules and verifies appointments as needed and communicates with other departments about their patients. The position verifies current identification, insurance cards, required paperwork, ordering information, and referrals; checks authorizations; and ensures forms and waivers are complete and properly signed. It collects and updates co-payments, issues receipts, follows payment void and refund workflows, maintains a 2% error rate for report and billing information, and prints medical records upon request. The employee applies SDMI Core Values when addressing concerns, supports a positive team atmosphere, adapts to change, takes initiative to identify issues, and communicates with the Assistant Office Manager and, as needed, the Office Manager. The role may assist other departments, work at other facilities when needed, complete assigned training by its due date, and perform other duties that support SDMI’s efficient operation. Employees must complete or direct completion of an occurrence report within 24 hours when they discover, are involved in, or respond to an event, occurrence, or risk. Performance and competencies are periodically reviewed; deficiencies may lead to additional training or disciplinary action. The employee is responsible for assigned functions and for completing them before leaving at the end of the shift.

Requirements

High school graduate or equivalent.
One year of admissions experience in a hospital or medical office setting.
Strong customer service skills.
Knowledge of office theories and principles, medical and insurance terminology, insurance carriers, and reimbursements.
Ability to establish and maintain effective working relationships and communicate with a wide variety of people from diverse socioeconomic and ethnic backgrounds, including under stressful conditions.
Ability to perform basic mathematical computations and use computers and related software applications.
Ability to use standard office equipment, including phones, copiers, and facsimile machines.
Type 45 words per minute and use 10-key.
Ability to organize time and adjust to changing workloads and assignments to complete tasks promptly.
Attention to detail and accuracy.
Ability to respond positively to changes in assignments and priorities and work effectively as a team member.
Ability to use equipment effectively, efficiently, and safely.
Punctuality and satisfactory attendance consistent with SDMI attendance policy.
Ability to communicate effectively when follow-up is needed and take responsibility for assigned job functions.
Ability to complete the physical activities listed for the role, including constant sitting and occasional standing, walking, handling/fingering, reaching, squatting or kneeling, bending, lifting or carrying up to 20 pounds, and pushing or pulling up to 25 pounds.

Nice To Haves

Medical experience.
Computer experience.

Responsibilities

Greet and interview patients at intake and obtain or update demographic and insurance information.
Maintain patient privacy and security, releasing information only to approved persons.
Answer calls and questions from patients, doctors’ offices, and families; route calls to appropriate departments when needed.
Schedule and verify patient appointments as needed.
Communicate with other departments regarding their patients.
Verify current identification, insurance cards, required paperwork, ordering information, and referral information in the EMR for the date of service.
Check authorizations and ensure forms and waivers are complete and appropriately signed.
Collect and update co-payments, issue receipts, and follow workflows for voiding or refunding payments.
Maintain a 2% error rate when handling report and billing information.
Print medical records upon request.
Use SDMI Core Values when handling everyday concerns or issues with patients and staff.
Maintain a positive team atmosphere, adapt to change, and take initiative when identifying issues.
Communicate with the Assistant Office Manager and contact the Office Manager as needed.
Assist other departments and work at other facilities when needed.
Complete assigned training before its due date and participate in departmental cross-training.
Complete or direct completion of an occurrence report within 24 hours when discovering, being involved in, or responding to an event, occurrence, or risk.
Keep knowledge of current SDMI department policies, procedures, protocols, and practices up to date.
Follow SDMI safety and evacuation guidelines, policies, and procedures, and identify hazardous materials in the immediate work area.
Complete assigned functions before leaving at the end of the shift and perform other duties as assigned.