Catering - Food Service Cook

SSA Group • Baltimore, MD

8d

About The Position

The Food Service Cook supports catering preparation, back-of-house and line operations, and daily food service. The role helps deliver warm, welcoming, and memorable experiences for guests and clients while meeting food service, safety, quality, availability, merchandising, and guest service standards. The cook ensures appropriate food quantities, follows preparation lists, maintains safe food handling practices, and keeps the work environment clean, safe, and organized. The position also supports dishwashing and other operational tasks as needed.

The role requires flexibility in a fast-paced environment, effective communication with supervisors about service or quality issues, and responsiveness to guest and client feedback. The cook is expected to know menu items, prices, and specials, follow company policies and safety rules, and contribute to inclusive, supportive, sustainability, conservation, and community-engagement efforts within the team.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem-solving and decision-making skills, with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, energetic, and able to take initiative.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds, including lifting.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• 1–2 years of food preparation experience.

Nice To Haves

• Food handling license preferred.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients.
• Support catering preparation, including back-of-house and line operations.
• Meet daily quick-service, food-service, safety, quality, availability, merchandising, and guest-service standards.
• Ensure proper food quantities are set for daily and ongoing service.
• Participate in safety logs, including food temperatures, rotation, and waste, as necessary.
• Maintain safe food handling, proper uniform, hygiene, hand-washing, and glove use.
• Follow SSA safety rules and maintain a clean, safe, and organized work environment.
• Complete daily preparation and item lists as assigned and support operational needs in the assigned role.
• Respond efficiently to guest and client feedback and report it to a supervisor to help prevent recurring complaints.
• Communicate service or quality issues to the Restaurant Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials to share with guests.
• Assist with dishwashing as necessary and perform other tasks as needed.
• Uphold and demonstrate understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the brand team and help remove barriers and empower team members.
• Support sustainability and conservation efforts, share relevant knowledge, and engage with unit and community activities.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to age, service, hours-worked, and enrollment eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed