Food Service - Food Service Cook

SSA Group • Birmingham, AL

2d

About The Position

SSA Group partners with cultural attractions to design hospitality experiences, combining admissions, culinary, and retail services. The Food Service Cook supports restaurant preparation and daily back-of-house and line operations, meeting food service, safety, quality, availability, merchandising, and guest-service standards. The role includes maintaining appropriate food quantities, safe food handling, cleanliness, and an organized work environment while providing warm, welcoming, and memorable experiences for guests and clients. The position reports to Kitchen Manager(s), Sous Chef(s), and Executive Chef.

The cook follows company policies and safety practices, completes assigned prep lists, responds to guest and client feedback, communicates service or quality issues to supervisors, stays informed about menu items and specials, and assists with dishwashing as needed. The role also supports inclusion, team growth, sustainability and conservation efforts, and community engagement. Other tasks may be assigned as operational circumstances require.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem-solving and decision-making skills, combined with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, and energetic approach, with initiative.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed, including lifting.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• 1–2 years of food preparation experience.

Nice To Haves

• Food handling license preferred.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients in keeping with 452 Hospitality.
• Support restaurant preparation, including back-of-house and line work, for daily operations.
• Meet daily quick-service, food-service, safety and quality, availability, merchandising, and guest-service standards.
• Ensure appropriate food quantities are prepared for daily and ongoing service.
• Participate in safety logs, including food temperatures, rotation, and waste, as needed.
• Maintain safe food handling, proper uniform and hygiene, and appropriate hand-washing and glove use.
• Follow SSAFETY rules and maintain a safe work environment.
• Complete assigned daily preparation and item lists.
• Support the operation in the assigned role and help cover operational gaps as necessary.
• Respond efficiently to guest and client feedback and report it to a supervisor to help prevent recurrence of potential complaints.
• Communicate daily service or quality issues to the Restaurant Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials to share with guests.
• Assist with dishwashing as needed.
• Maintain a clean, safe, and organized work environment.
• Understand and uphold company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and across units, help remove barriers, and empower team members' growth and opportunities.
• Lead by example in sustainability and conservation efforts, demonstrate knowledge of their business application, and provide opportunities to teach unit staff as needed.
• Engage with SSA and the unit in community activities and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility and enrollment conditions.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed