Food Service - Food Service Cook

SSA Group, LLC • Wichita, KS

18h

About The Position

The Food Service Cook supports restaurant preparation and back-of-house and line operations, helping deliver warm, welcoming, and memorable experiences for guests and clients. The role follows daily service, safety, food quality, availability, merchandising, and guest-service standards; prepares appropriate food quantities; and maintains safe food handling, proper hygiene, and an orderly work environment. The cook responds to guest and client feedback, communicates service or quality issues to supervisors, stays informed about menu items and specials, and assists with dishwashing and other operational tasks as needed.

The role also supports an inclusive and supportive team environment, promotes sustainability and conservation efforts, and participates in community engagement. The position reports to Kitchen Manager(s), Sous Chef(s), and Executive Chef. Hours may vary and can include nights, weekends, and holidays as needed. The position requires standing for extended periods and moving or handling boxes weighing 10–35 pounds as needed.

Requirements

• Strong interpersonal and communication skills.
• Strong problem-solving and decision-making skills, combined with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, and energetic approach, with initiative.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed.
• Ability to work varied hours and days, including nights, weekends, and holidays as needed.
• 1–2 years of food-preparation experience.

Nice To Haves

• Food handling license preferred.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for every guest and client.
• Support restaurant preparation, including back-of-house and line preparation for daily operations.
• Meet daily quick-service, food-service, safety and quality, availability, merchandising, and guest-service standards.
• Ensure appropriate food quantities are prepared for daily and ongoing service.
• Participate in safety logs, including food temperatures, rotation, and waste, as necessary.
• Maintain safe food handling, proper uniform and hygiene, and appropriate hand-washing and glove use.
• Follow SSA safety rules and maintain a safe work environment.
• Complete assigned daily preparation and item lists.
• Support the operation in the assigned role and help cover operational gaps as necessary.
• Respond to guest and client feedback and report it to a supervisor to help prevent recurring complaints.
• Communicate issues with daily service or quality to the Restaurant Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials to share with guests.
• Assist with dishwashing as necessary.
• Maintain a clean, safe, and organized work environment.
• Follow and demonstrate understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the brand team and across units.
• Support removal of barriers and opportunities for growth for team members at all levels.
• Lead by example in sustainability and conservation efforts, and help teach unit staff about relevant business practices as necessary.
• Engage with SSA and the unit in community activities and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed