Catering - Food Service Cook

SSA Group, LLC • Baltimore, MD

9d • $18 - $21

About The Position

The Food Service Cook supports catering preparation and food service operations, including back-of-house and line preparation. The role helps meet daily standards for service, safety, quality, availability, merchandising, and guest experience. It requires safe food handling, attention to preparation and service needs, effective communication, and flexibility in a fast-paced environment. The cook may also assist with dishwashing and other operational tasks as needed.

The position reports to Kitchen Manager(s), Sous Chef(s), and the Executive Chef. It also involves supporting an inclusive and welcoming team, participating in sustainability and conservation efforts, and engaging with community initiatives.

Requirements

• Strong interpersonal and communication skills.
• Strong problem-solving and decision-making skills, along with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Ability to be a professional, personable, upbeat, energetic team player who takes initiative.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as necessary, including lifting.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• 1–2 years of food preparation experience.

Nice To Haves

• Food handling license preferred.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients.
• Support catering preparation, including back-of-house and line preparation, for daily operations.
• Meet daily quick-service and food-service standards for safety, quality, availability, merchandising, and guest service.
• Ensure appropriate food quantities are prepared and set out for daily and ongoing service.
• Participate in safety logs, including recording food temperatures, rotation, and waste as necessary.
• Maintain safe food handling practices.
• Maintain proper uniform, hygiene, hand-washing, and glove use.
• Follow SSA safety rules and maintain a safe work environment.
• Complete daily preparation and item lists as assigned.
• Support the operation in the assigned role and help cover operational needs as necessary.
• Respond efficiently to guest and client feedback and report it to a supervisor to help prevent recurring complaints.
• Communicate issues with daily service or quality to the Restaurant Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials to share with guests.
• Assist with dishwashing as necessary.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate an understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the brand team and across units.
• Support efforts to remove barriers and empower growth and opportunity for team members.
• Lead by example in sustainability and conservation efforts, and help provide opportunities to teach unit staff about those efforts.
• Engage with SSA and the unit in community activities and opportunities to give back.
• Perform other tasks as deemed necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed