F & I Manager

Parkway of Wilmington•Wilmington, NC

14d•Onsite

About The Position

The Finance and Insurance Manager sells financing and insurance products to customers, helps achieve financial-services goals and gross production targets, and evaluates the profitability of financing arrangements for the dealership. The role reviews customer credit applications, presents extended service contracts and other owner protection programs, and acts as a liaison between customers and lending institutions. The manager ensures deal documentation is complete, follows company F&I reporting requirements, works closely with the sales team, and monitors customer-service guidelines and CSI performance. The position also contributes to a comfortable, professional work environment, attends weekly manager meetings, participates in required training, maintains required certifications, accurately records hours, and follows company policies, safeguards, and safety rules. Other duties may be assigned. Duties are performed primarily in finance and insurance and sales areas, with considerable time spent on the phone and at a computer. The work involves frequent customer contact and interaction with lending institutions. Scheduled shifts may include evenings, weekends, and holidays.

Requirements

Degree or commensurate finance experience.
Knowledge of regulations and laws governing financing in the automotive industry.
Ability to work with lenders and financial institutions.
Safe driving record and valid driver’s license.
Automobile sales representative license is required.
Commitment to exceeding customer satisfaction and enthusiasm.
Advanced knowledge of Microsoft Office products.
Advanced ability to operate the Finance and Insurance portion of a Dealer Management System.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Strong interpersonal and persuasive selling skills.
Regular and predictable attendance.
Ability to talk and hear; frequently stand, walk, and sit; and lift up to five pounds.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Knowledge of bank and insurance terminology and procedures.
Ability to review and process sales contracts and finance documents.

Nice To Haves

Knowledge of dealership finance and insurance procedures.
Prior automotive sales experience.

Responsibilities

Sell financing and insurance to customers.
Meet financial-services goals and gross production objectives.
Review customer credit applications.
Present extended service contracts and other owner protection programs.
Assess the dealership’s profitability of financing arrangements.
Develop and monitor customer-service guidelines to support customer satisfaction.
Exemplify the company’s Core Values and help establish a comfortable, professional work environment.
Ensure deal documentation is complete using a deal checklist.
Work closely with the sales team and maintain effective employee relations.
Act as liaison between customers and lending institutions.
Ensure compliance with company F&I reporting requirements.
Attend weekly manager meetings.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training and maintain required certifications.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules, company policies and procedures, and applicable safety rules and regulations.
Perform other duties as assigned.