Field Service Representative Intern

AeroVironment•Germantown, MD

5d•$31 - $31•Hybrid

About The Position

AeroVironment is seeking customer-focused RF Technology Field Service Representative interns to support system testing at AV facilities and travel to customer locations. The role involves installing, maintaining, troubleshooting, and supporting advanced RF technology systems used in mission-critical applications, including systems that support national security. The intern applies technical skills in the field and develops relationships with engineers, customers, end users, and internal stakeholders. The role requires hands-on problem-solving, careful attention to detail, effective communication, and the ability to work independently in dynamic, high-pressure environments. The position is based from a home office in Germantown, Maryland, with local travel in Maryland, Virginia, and Pennsylvania and non-local travel to the Los Angeles area and Fargo, North Dakota. The posting describes frequent travel, including willingness to travel up to 50% of the time, and occasional extended workdays in harsh or varied field conditions. The role requires lifting and carrying equipment up to 30 pounds. The salary is $31. The position requires access to ITAR/EAR-regulated information and states that U.S. citizenship is required. AV offers medical, dental, and vision coverage, a 401(k) with company matching, a 9/80 work schedule, and a paid holiday shutdown.

Requirements

U.S. citizenship.
Eligibility to obtain and maintain a U.S. passport.
Current enrollment in an associate's degree program or technical certification.
Ability to lift and carry equipment up to 30 pounds.
Willingness to travel frequently and work in varied field conditions, including outdoors, industrial sites, and military bases.
Flexibility to accommodate occasional long workdays in harsh environments.
Troubleshooting aptitude and ability to learn quickly.

Nice To Haves

Willingness to travel up to 50% of the time to various work locations.
Strong time management, multitasking, and prioritization skills.
Ability to remain calm and think clearly in stressful environments.
Interest in problem-solving and on-the-job learning.
Ability to work efficiently in diverse team environments.
Strong analytical, critical-thinking, and decision-making skills.
Excellent verbal and written communication skills and a firm grasp of technical concepts.
Experience in customer service, technical support, or field service roles.

Responsibilities

Travel to customer locations to install and set up RF technology systems and ensure they are operational.
Perform routine maintenance and repairs, troubleshoot issues, and configure or update hardware, software, and firmware as needed.
Analyze data, logs, and diagnostic information to troubleshoot issues, collaborating with engineering on difficult problems.
Participate in full-system production-floor tests using specialty RF equipment, including an anechoic chamber, signal generator, receiver analyzer, and spectrum analyzer.
Help customers learn to operate and maintain their systems and answer their questions.
Serve as a customer point of contact, address concerns, offer solutions, and support customer satisfaction.
Document service visits, maintenance performed, issues resolved, and customer feedback.
Collaborate with engineering and support teams to resolve complex issues and improve system performance.
Take technical direction from the Systems Engineering, Integration, and Test (SEIT) Lead and align priorities and task execution with the Project Manager.