Field Service Representative Intern

AeroVironment•Germantown, MD

5d•$31 - $31•Onsite

About The Position

AeroVironment is seeking customer-focused RF Technology Field Service Representative interns to support testing at company facilities and travel to customer locations to install, maintain, troubleshoot, and support advanced RF technology systems used in mission-critical applications. The role supports system operational readiness and reliability, including systems used in national security missions. The intern applies technical skills in the field and works with engineers, customers, end users, and internal stakeholders. The position involves hands-on work, diagnosing technical problems, and working independently in dynamic environments. The home office is in Germantown, Maryland. The role includes local travel in Maryland, Virginia, and Pennsylvania, as well as non-local travel to the Los Angeles area in California and Fargo, North Dakota. The posting lists a salary range of $31–$31. The position requires access to ITAR/EAR-regulated information and states that U.S. citizenship is required.

Requirements

U.S. citizenship.
Eligibility to obtain and maintain a U.S. passport.
Currently enrolled in an associate's degree program or technical certification program.
Ability to lift and carry equipment up to 30 pounds.
Willingness to travel frequently and work in varied field conditions, including outdoors, industrial sites, and military bases.
Flexibility to accommodate occasional long workdays in harsh environments.
Troubleshooting aptitude and ability to learn quickly.
Strong time management, multitasking, and prioritization skills.
Ability to stay calm and think clearly in stressful environments.
Ability to work efficiently in diverse team environments.
Strong analytical, critical-thinking, and decision-making skills.
Excellent verbal and written communication skills and a firm grasp of technical concepts.

Nice To Haves

Willingness to travel up to 50% of the time to various work locations.
Passion for problem-solving and on-the-job learning.
Experience in customer service, technical support, or field service roles.

Responsibilities

Travel to customer locations to install and set up RF technology systems and ensure they are operational.
Perform routine maintenance and repairs, troubleshoot technical problems, and configure or update hardware, software, and firmware.
Analyze data, logs, and diagnostic information to troubleshoot issues, working with engineering teams on difficult problems.
Participate in full-system production-floor tests using specialty RF equipment, including anechoic chambers, signal generators, receiver analyzers, and spectrum analyzers.
Help customers learn to operate and maintain their systems, answer questions, and provide guidance.
Serve as a customer point of contact, address concerns, offer solutions, and support customer satisfaction.
Document service visits, maintenance performed, issues resolved, and customer feedback.
Collaborate with engineering and support teams to resolve complex issues and improve system performance.
Take technical direction from the Systems Engineering, Integration, and Test (SEIT) Lead and align priorities and task execution with the Project Manager.