Field Service Representative Intern

AeroVironment•Germantown, MD

7d•Hybrid

About The Position

AeroVironment is seeking dedicated, customer-focused RF Technology Field Service Representative interns. The intern will support system testing at AV facilities and travel to customer locations to install, maintain, troubleshoot, and support advanced RF technology systems used in mission-critical applications. The role helps ensure the operational readiness and reliability of systems that support national security, while building relationships with engineers, customers, end users, and internal stakeholders. The position is suited to someone with technical aptitude and hands-on interests who can diagnose problems, communicate effectively, and work independently in dynamic, high-pressure environments. The home office is in Germantown, Maryland, with work also involving local and non-local travel. The role has no clearance requirement.

Requirements

U.S. citizenship.
Eligible to obtain and maintain a U.S. passport.
Currently enrolled in an associate's degree program or technical certification.
Capable of lifting and carrying equipment up to 30 pounds.
Willing to travel frequently and work in varied field conditions, including outdoors, industrial sites, and military bases.
Flexible to accommodate occasional long workdays in harsh environments.
Troubleshooting aptitude and ability to learn quickly.

Nice To Haves

Willingness to travel up to 50% of the time to various work locations.
Strong time management, multitasking, and prioritization skills.
Ability to remain calm and think clearly in stressful environments.
Interest in problem-solving and on-the-job learning.
Ability to work efficiently in diverse team environments.
Exceptional analytical, critical-thinking, and decision-making skills.
Excellent verbal and written communication skills and a firm grasp of technical concepts.
Experience in customer service, technical support, or field service roles.

Responsibilities

Travel to customer locations to install RF technology systems and ensure they are properly set up and operational.
Perform routine maintenance and repairs, troubleshoot issues, communicate solutions, and configure or update hardware, software, and firmware as needed.
Analyze data, logs, and diagnostic information to troubleshoot issues, working with the engineering team on difficult problems.
Participate in full-system production-floor tests using specialty RF equipment, including an anechoic chamber, signal generator, receiver analyzer, and spectrum analyzer.
Help train customers to operate and maintain their systems, provide clear guidance, and answer questions.
Serve as a customer point of contact, address concerns, offer solutions, and support customer satisfaction.
Maintain accurate records of service visits, maintenance performed, resolved issues, and customer feedback.
Collaborate with engineering and support teams to resolve complex issues and improve system performance.
Take technical direction from the Systems Engineering, Integration, and Test (SEIT) Lead and align priorities and task execution with the Project Manager (PM).