Field Service Representative Intern

AeroVironment•Germantown, MD

About The Position

AeroVironment is seeking dedicated, customer-focused RF Technology Field Service Representative interns to support system testing at AV facilities and travel to customer locations to install, maintain, troubleshoot, and support advanced RF technology systems used in mission-critical applications. The role contributes to the operational readiness and reliability of systems supporting national security, while building relationships with engineers, customers, end users, and internal stakeholders. The position involves hands-on technical work in dynamic, high-pressure field environments. Interns take technical direction from the Systems Engineering, Integration, and Test (SEIT) Lead and align priorities and task execution with the Project Manager. The home office is in Germantown, Maryland, with travel to local and non-local work locations. Travel may reach 50% of the time.

Requirements

U.S. citizenship.
Eligible to obtain and maintain a U.S. passport.
Currently enrolled in an associate's degree program or technical certification.
Able to lift and carry equipment weighing up to 30 pounds.
Willing to travel frequently and work in varied field conditions, including outdoors, industrial sites, and military bases.
Flexible to accommodate occasional long workdays in harsh environments.
Aptitude for troubleshooting and ability to learn quickly.

Nice To Haves

Willingness to travel up to 50% of the time to various work locations.
Strong time management, multitasking, and prioritization skills.
Ability to stay calm and think clearly in stressful environments.
Passion for problem-solving and on-the-job learning.
Ability to work efficiently in diverse team environments.
Exceptional analytical, critical-thinking, and decision-making skills.
Excellent verbal and written communication skills and a firm grasp of technical concepts.
Experience in customer service, technical support, or field service roles.

Responsibilities

Travel to customer locations to install RF technology systems and ensure they are properly set up and operational.
Perform routine maintenance and repairs, troubleshoot issues, and configure or update hardware, software, and firmware.
Analyze data, logs, and diagnostic information to troubleshoot system issues, working with engineering to diagnose difficult problems.
Participate in full-system tests on the production floor using specialty RF equipment, including an anechoic chamber, signal generator, receiver analyzer, and spectrum analyzer.
Help train customers to operate and maintain their systems, provide clear guidance, and answer questions.
Serve as a customer point of contact, address concerns, offer solutions, and help ensure customer satisfaction.
Document service visits, maintenance performed, issues resolved, and customer feedback.
Collaborate with engineering and support teams to resolve complex issues and improve system performance.
Take technical direction from the SEIT Lead and align priorities and task execution with the Project Manager.