F&I Manager

Lithia & Driveway•Farmington Hills, MI

About The Position

The F&I Manager helps customers select vehicle protection packages and arranges financing by building relationships with lenders and seeking suitable financing options. The role submits deals electronically, enters transactions into ADP and bank approval systems, and processes accurate transaction paperwork that meets office, state DMV, and lender requirements. The manager tracks receivables and follows up on outstanding items needed for collections and contract funding. They participate in store meetings, coordinate with the sales team and sales managers to complete customer-satisfactory transactions, follow up with customers about purchased products that require action, and assist with customer engagement during peak traffic. Appropriate licensing must be obtained within 90 days of hire. The position requires open availability for a flexible schedule, including evenings, weekends, and holidays. Compensation is performance-based commission with bonuses; actual pay varies based on skills, experience, job-related knowledge, and location.

Requirements

1–3 years of automotive dealership finance experience.
Prior automotive sales closer experience.
Strong relationships with lenders.
Team-oriented approach focused on exceptional customer service.
Ability to set and achieve targeted goals.
Excellent organizational skills and interpersonal communication skills, with working knowledge of computers.
Acceptable driving record and a valid driver's license in the state of residence.
High school graduate or equivalent.
At least 18 years of age.

Nice To Haves

CDK experience preferred.

Responsibilities

Present vehicle protection products and explain their benefits to customers.
Arrange customer financing by developing professional relationships with lenders and seeking suitable financing options.
Submit deals to banks electronically through the appropriate dealer system.
Enter transactions into ADP and bank approval systems.
Process transaction paperwork accurately and in accordance with office, state DMV, and lender requirements.
Track deal receivables and follow up on outstanding items to ensure collection and satisfaction of bank stipulations for contract funding.
Participate in Sales Receivables, Save-a-Deal, and Store Manager meetings.
Coordinate with the sales team and sales managers to complete transactions to customers' satisfaction.
Follow up with customers about purchased products that require customer action.
Assist the sales team with customer engagement during peak traffic times.
Obtain all appropriate licensing within 90 days of hire.