F&I Manager

Lithia & Driveway•Honolulu, HI

11d•Onsite

About The Position

The F&I Manager is responsible for greeting customers, presenting vehicle protection packages, securing financing for customers by building relationships with lenders, and ensuring all transaction paperwork is accurate and meets requirements. This role involves submitting deals electronically, entering transactions into dealer systems, tracking receivables, and collaborating with the sales team to ensure customer satisfaction. The F&I Manager also follows up with customers regarding purchased products and assists the sales team during peak times. Obtaining appropriate licensing within 90 days of hire is required.

Requirements

Strong attention to detail
Sense of urgency
Excellent communication
Typing – ability to type efficiently to enter accurate information into tracking system
Mathematics – ability to solve basic math calculations.
Basic computer skills
Acceptable driving record and a valid driver's license in your state of residence
High School graduate or equivalent, 18 years or older required.

Responsibilities

Greet customers in a friendly and professional manner.
Help customers choose protection packages for their vehicle by presenting all products and their benefits.
Ensure financing for customers by building professional relationships with lenders and working with them to get the best financing available for our customers.
Submit deals to bank electronically using appropriate dealer system.
Enter transactions accurately into ADP and bank approval systems.
Process all transaction paperwork and ensure it is accurate and meets the needs of the Office, state specific DMV and lender requirements.
Track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.
Participate in store meetings including Sales Receivables, Save-a-Deal and Store Manager meetings.
Interact with sales team and sales managers to ensure transactions are completed accurately and to the customer’s satisfaction.
Follow-up with customers as courtesy reminder for purchased products requiring customer action (ex. Protective coating applied).
Assist Sales Team with customer engagement in the sales department during peak traffic times.
Obtain all appropriate licensing within 90 days from date of hire.