F&B Attendant

JW Marriott Savannah • Savannah, GA

1d • Onsite

About The Position

The F&B Attendant, described in the overview as the Grab and Go Attendant, accepts payment for food and beverages, provides correct change, and maintains the Grab and Go area and related seating areas through light cleaning, restocking, and general upkeep. The role supports guests and dining operations by assisting with seating, reservations, orders, beverages, table service, and guest requests while maintaining cleanliness and property standards.

The attendant is expected to provide attentive, friendly, helpful, courteous, and service-oriented interactions with guests, managers, and employees; follow hotel standards and safety regulations; and support efficient hotel operations. The position may require flexible and long hours, and requires standing throughout the shift and occasionally or frequently moving objects within the stated light-work limits.

The role is with Kessler Hospitality at the AAA Four Diamond JW Marriott Savannah Plant Riverside District in Savannah, Georgia. The hotel is part of Kessler Hospitality’s portfolio of artistically inspired boutique hotels.

Requirements

• High school diploma or equivalent and/or related experience in a hotel or related field preferred.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to handle problems, including anticipating, preventing, identifying, and solving them as necessary.
• Ability to understand and apply complex information and data from various sources to meet appropriate objectives.
• Ability to maintain confidentiality of information.
• Ability to stand during the entire shift.
• Light-work capacity: exert up to 20 pounds of force occasionally and/or 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Flexible and long hours are sometimes required.

Nice To Haves

• Related experience in a hotel or related field.

Responsibilities

• Provide attentive, friendly, helpful, courteous, and service-oriented assistance to guests, managers, and fellow employees.
• Comply with hotel standards and regulations to encourage safe and efficient hotel operations.
• Become familiar with and operate the P.O.S. system and approved credit card machine.
• Collect money and/or credit cards, make correct change, receive and deliver food and beverage orders, and collect payment.
• Prepare a cashier report at the end of the shift and pay out servers’ and service attendants’ tips when applicable.
• Greet and seat guests at appropriate tables in a timely manner.
• Perform opening and closing duties according to the established side-work checklist.
• Attend to guests’ needs and help provide a pleasant dining experience.
• Take reservations for all outlets and room-service orders according to hotel standards.
• Maintain thorough knowledge of menus and current specials in applicable outlets.
• Answer the telephone according to standards and communicate courteously and effectively.
• Assist servers and hosts/hostesses with serving guests as needed.
• Deliver and refill beverages, pre-bus tables, and promptly resolve guest requests.
• Maintain menu cleanliness and appearance.
• Remove soiled dishes after each course and keep tables and side stands stocked, tidy, and clean.
• Break down trays of soiled dishes and linen in the dishroom according to established standards.
• Keep work areas clean and properly stocked for the current meal period.
• Keep tables cleaned and properly set according to property-specific standards.
• Maintain overall guest satisfaction.
• Attend required hotel meetings and training; maintain regular attendance as required by scheduling.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Anticipate, prevent, identify, and solve problems as necessary.
• Cross-train in other hotel-related areas and maintain confidentiality of information.
• Show initiative by anticipating guest or operational needs.
• Perform other duties as requested by management and maintain a friendly, warm demeanor.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED