Email Account Manager

Within•Long Island, NY

5d•Hybrid

About The Position

WITHIN is seeking a motivated Account Manager to manage client accounts and lead lifecycle marketing across retention channels, including email, SMS, push, and loyalty. The role involves managing day-to-day client relationships while developing strategy toward longer-term objectives. The Account Manager will drive campaign creation, execution, optimization, measurement, and reporting in alignment with client marketing and business goals. They will also partner with internal teams and present insights and campaign results to clients. The role is part of WITHIN, a Performance Branding company that combines creative and media, performance and brand, and multiple media channels to support business growth. Client teams work as trusted business partners in small, collaborative, and adaptable teams. WITHIN incorporates AI tools into its work and expects employees to use AI in their daily work. The interview process may include an Excel test, a typing test, and an AI assessment. The company offers a competitive salary and benefits based on ability level. The role offers a hybrid work opportunity; the job description lists offices in New York City, Bogotá, and Mexico City.

Requirements

Bachelor’s degree or equivalent experience.
At least 5 years of experience in retention marketing at an agency, brand, or ad tech partner.
Experience with Salesforce Marketing Cloud.
Experience with Google Analytics or Adobe Analytics.
General business acumen.
Strong project management skills and ability to lead.
Working knowledge of PowerPoint and Excel, including conditional statements, pivot tables, and VLOOKUPs.
Ability to present data to clients in a meaningful way.
Team-player approach.
Solution-focused mindset and ability to think outside the box for clients.
Go-getter attitude and desire to work in a fast-paced environment.

Nice To Haves

Experience and/or passion working with DTC brands.

Responsibilities

Manage day-to-day activity across a portfolio of clients and advance strategy toward longer-term objectives.
Manage and optimize accounts across retention channels, including email, SMS, push, and loyalty.
Implement proprietary technology and best practices.
Drive, create, manage, optimize, and report on campaigns.
Define and implement measurement strategies and deliver insights reports aligned with client marketing and business objectives.
Interface and partner with internal groups such as creative, client service, and analytics.
Manage client calls and conduct client presentations.