Email Account Manager

WITHIN • New York, NY

6d • Hybrid

About The Position

WITHIN is seeking a motivated Account Manager to lead work across retention marketing channels, including email, SMS, push, and loyalty. The role manages a portfolio of clients, oversees day-to-day account activity, and develops strategy aligned with longer-term client objectives. The Account Manager creates, manages, optimizes, and reports on campaigns; implements proprietary technology and best practices; and develops measurement strategies and insight reports connected to client marketing and business goals. The role also partners with creative, client service, and analytics teams, and leads client calls and presentations.

WITHIN describes itself as a Performance Branding company that combines creative and media, performance and brand, and multiple marketing channels to support client business growth. Its teams work collaboratively with well-known brands and use AI tools across their work. The position offers a hybrid work opportunity.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 5 years of experience in retention marketing at an agency, brand, or ad tech partner.
• Experience with Salesforce Marketing Cloud.
• Experience with Google Analytics or Adobe Analytics.
• General business acumen.
• Strong project-management skills and ability to lead.
• Go-getter attitude and desire to work in a fast-paced environment.
• Team-player mindset.
• Solution-focused approach and ability to think outside the box for clients.
• Working knowledge of PowerPoint and Excel, including conditional statements, pivot tables, and VLOOKUPs.
• Ability to present data to clients in a meaningful way.

Nice To Haves

• Experience and/or passion working with direct-to-consumer (DTC) brands.

Responsibilities

• Manage day-to-day work across a portfolio of clients and drive strategy toward longer-term objectives.
• Manage and optimize client accounts on a daily basis.
• Implement proprietary technology and best practices.
• Drive, create, manage, optimize, and report on campaigns.
• Define and implement measurement strategies and deliver insight reports aligned with client marketing and business objectives.
• Partner with internal teams including creative, client service, and analytics.
• Manage client calls and conduct client presentations.

Benefits

• Unlimited vacation policy.
• Monthly phone stipend.
• Medical, dental, and vision insurance options.
• 401(k) plan with matching.
• Dog-friendly office.
• Hybrid work opportunity.
• Professional Development Program.
• Competitive salary based on ability level; base salary is dependent on experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level