Email Account Manager

WITHIN•Dallas, TX

6d•Hybrid

About The Position

WITHIN is seeking a motivated Account Manager to lead work across retention marketing channels, including email, SMS, push, and loyalty. The role manages a portfolio of clients, handles day-to-day account needs, and develops strategies to support longer-term client objectives. It also involves planning, managing, optimizing, and reporting on campaigns; implementing proprietary technology and best practices; and turning measurement and performance data into insights aligned with client marketing and business goals. The Account Manager partners with internal teams, including creative, client service, and analytics, and leads client calls and presentations. WITHIN describes itself as a performance branding company that integrates creative and media, performance and brand, and multiple marketing channels. The company emphasizes collaborative, adaptable teams, trusted client partnerships, and the use of AI in daily work. The role offers a hybrid work opportunity. Compensation includes a base salary determined by experience and ability, along with the benefits listed in the posting.

Requirements

Bachelor’s degree or equivalent experience.
At least 5 years of experience in retention marketing at an agency, brand, or ad tech partner.
Experience with Salesforce Marketing Cloud.
Experience with Google Analytics or Adobe Analytics.
General business acumen.
Strong project management skills and ability to lead.
Go-getter attitude and desire to work in a fast-paced environment.
Team-player approach.
Solution-focused mindset and ability to think outside the box for clients.
Working knowledge of PowerPoint and Excel, including conditional statements, pivot tables, and VLOOKUPs.
Ability to present data to clients in a meaningful way.

Nice To Haves

Experience and/or passion working with direct-to-consumer (DTC) brands.

Responsibilities

Manage day-to-day work across a portfolio of clients while guiding strategy toward longer-term objectives.
Manage and optimize client accounts on a daily basis.
Implement proprietary technology and best practices.
Drive, create, manage, optimize, and report on campaigns.
Define and implement measurement strategies and deliver insights reports aligned with client marketing and business objectives.
Partner with internal teams such as creative, client service, and analytics.
Manage client calls and deliver client presentations.
Present data to clients in a meaningful way.