Eligibility Specialist - Case Manager

DFR•Winchester, IN

3d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist for the FSSA/Division of Family Resources (DFR) in Winchester, Indiana. The role supports the processing of applications and documents for Indiana residents seeking or receiving public assistance. DFR determines eligibility for programs including TANF, SNAP, and Medicaid. The position includes an extensive training program and offers the potential for promotion.

Requirements

High school diploma or GED.
Strong written and verbal communication skills.
Solid computer skills, including Microsoft Office proficiency.
Basic math skills.
Case management skills.
Ability to work independently as a reliable, dependable self-starter.
Strong customer service background and a professional demeanor.

Nice To Haves

Previous Case Manager experience.
Associate or Bachelor's degree in Counseling or Social Services.
Two years of experience in a social service environment or state or local government, particularly involving employment or training programs.
Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist.
Strong organizational, analytical, and teamwork skills.

Responsibilities

Gather data for relevant assistance programs from clients, either face-to-face or by phone.
Verify that information is gathered accurately and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use automated programs to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries promptly by phone or email.