Eligibility Specialist - Case Manager

DFR•Jasper, IN

7d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist for the FSSA/Division of Family Resources (DFR) in Jasper, Indiana. The role assists with processing applications and documents for Indiana residents seeking or receiving public assistance, including TANF, SNAP, and Medicaid. DFR determines eligibility for these programs. The position involves gathering and verifying applicant information, reviewing program requirements with clients, and using an automated system and state database to process eligibility information. The employer provides an extensive training program. The posting describes this as an opportunity to make an immediate impact in the community, with potential for promotion. The wage is $16.50 per hour, and the schedule is 37.5 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

Strong organizational and analytical skills and ability to work as a team player.
Strong written and verbal communication skills.
Solid computer skills, including proficiency with Microsoft Office.
Basic math skills.
Case management skills.
Ability to work independently as a self-starter who is reliable and dependable.
Strong customer service background and professional demeanor.
High school diploma or GED required.
Two years of experience in a social service environment, state or local government, pertaining to employment or training programs, is desired.

Nice To Haves

Previous Case Manager experience.
Bachelor's or Associate degree in Counseling or Social Services preferred.
Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist.

Responsibilities

Gather data for relevant assistance programs from clients, face-to-face or by phone.
Verify that information is gathered accurately and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries in a timely manner by phone or email.