Eligibility Specialist - Case Manager

DFR•Gary, IN

5d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist to work with the Indiana Family and Social Services Administration (FSSA), Division of Family Resources (DFR), in Gary, Indiana. The role assists with processing applications and documents for Indiana residents seeking or receiving public assistance, including TANF, SNAP, and Medicaid. Eligibility is determined by DFR. The position involves gathering and verifying client information, reviewing program rules, and using an automated program and state database to support eligibility processing. Knowledge Services provides an extensive training program. The role offers opportunities for promotion and is scheduled for 37.5 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m. The stated wage is $18.00 per hour.

Requirements

High school diploma or GED.
Two years of experience in a social service environment, state government, or local government pertaining to employment or training programs is desired.
Strong written and verbal communication skills.
Solid computer skills, including Microsoft Office proficiency.
Basic math skills.
Case management skills.
Highly organized and analytical approach, and ability to work as a team player.
Ability to work independently as a reliable, dependable self-starter.
Strong customer service background and a professional demeanor.

Nice To Haves

Previous Case Manager experience.
Associate or bachelor's degree in Counseling or Social Services; these are preferred, while a high school diploma or GED is required.
Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist.

Responsibilities

Gather information for relevant assistance programs through face-to-face meetings or by phone with clients.
Verify that information is complete, accurate, and consistent with state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries promptly by phone or email.