Eligibility Specialist - Case Manager

Knowledge Services•Fort Wayne, IN

8d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist to support the FSSA/Division of Family Resources (DFR) in Fort Wayne, Indiana. The role assists with processing applications and documents for Indiana residents seeking or receiving public assistance, including TANF, SNAP, and Medicaid. DFR determines eligibility for these programs. The position offers an extensive training program and potential for promotion. The work schedule is 37.5 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m., at $18.00 per hour. Paid time off and benefits are offered.

Requirements

Strong organizational and analytical skills and the ability to work as a team player.
Strong written and verbal communication skills.
Solid computer skills, including proficiency with Microsoft Office.
Basic math skills.
Case management skills.
Ability to work independently as a reliable, dependable self-starter.
Strong customer service background and a professional demeanor.
High school diploma or GED required.
Two years of experience in a social service environment or state or local government pertaining to employment or training programs is desired.

Nice To Haves

Previous Case Manager experience.
Associate or bachelor's degree in Counseling or Social Services.
Experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist.

Responsibilities

Gather information for relevant assistance programs from clients, either in person or by phone.
Verify that information is accurately gathered and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries promptly by phone or email.