Eligibility Specialist - Case Manager

DFR•Evansville, IN

10d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist with the FSSA/Division of Family Resources (DFR) in Evansville, Indiana. The role assists with processing applications and documents for Indiana residents seeking or receiving public assistance, including TANF, SNAP, and Medicaid. Eligibility Specialists gather and verify information, review program requirements with clients, and use an automated program to determine eligibility. The position includes an extensive training program and potential for promotion. The schedule is Monday through Friday, 8:00 AM to 4:30 PM, for 37.5 hours per week, at $18.00 per hour. Paid time off and benefits are offered.

Requirements

High school diploma or GED required.
Strong written and verbal communication skills.
Solid computer skills, including proficiency with Microsoft Office.
Basic math skills.
Case management skills.
Highly organized and analytical; able to work as a team player.
Able to work independently as a self-starter and be reliable and dependable.
Strong customer service background and professional demeanor.
Two years of experience in a social service environment, state or local government, pertaining to employment or training programs is desired.

Nice To Haves

Previous Case Manager experience is a plus.
Associate or bachelor’s degree in Counseling or Social Services preferred.
Experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist is encouraged.

Responsibilities

Gather data for relevant assistance programs with clients, face-to-face or by phone.
Verify that information is gathered accurately and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries in a timely manner by phone or email.