Eligibility Specialist - Case Manager

Knowledge Services•Jasper, IN

5d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist to support the Indiana Family and Social Services Administration’s Division of Family Resources (DFR) in Jasper, Indiana. The role assists with processing applications and documents for residents seeking or receiving public assistance, including TANF, SNAP, and Medicaid. Eligibility Specialists gather and verify information, review program requirements with clients, and use an automated program to determine eligibility. The position includes an extensive training program and potential for promotion. The role is based on a 37.5-hour work week, Monday through Friday, 8:00 AM to 4:30 PM. The wage is $16.50 per hour. Paid time off and benefits are offered.

Requirements

High school diploma or GED required.
Two years of experience in a social service environment, state or local government, preferably pertaining to employment or training programs.
Strong written and verbal communication skills.
Solid computer skills, including proficiency with Microsoft Office.
Basic math skills.
Case management skills.
Strong customer service background and a professional demeanor.
Highly organized and analytical, able to work as a team player and independently.
Reliable, dependable, and self-starting.

Nice To Haves

Bachelor’s or associate degree in counseling or social services preferred.
Previous case manager experience is a plus.
Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist is encouraged.

Responsibilities

Gather data for relevant assistance programs through face-to-face meetings or phone calls with clients.
Verify that information is accurately collected and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries promptly by phone or email.