Eligibility Specialist - Case Manager

Knowledge Services•Evansville, IN

8d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist for the FSSA/Division of Family Resources (DFR) in Evansville, Indiana. The role supports the processing of applications and documents for Indiana residents seeking or receiving public assistance, including TANF, SNAP, and Medicaid. Eligibility Specialists collect and verify client information, review program rules, and use an automated system to determine eligibility. The position includes an extensive training program and offers the potential for promotion. The schedule is Monday through Friday, 8:00 AM to 4:30 PM, for 37.5 hours per week. The wage is $18.00 per hour.

Requirements

Highly organized and analytical team player.
Strong written and verbal communication skills.
Solid computer skills, including proficiency with Microsoft Office.
Basic math skills.
Case management skills.
Ability to work independently as a reliable, dependable self-starter.
Strong customer service background and a professional demeanor.
High school diploma or GED required.
Two years of experience in a social service environment, state or local government, preferably pertaining to employment or training programs.

Nice To Haves

Previous Case Manager experience is a plus.
Associate or bachelor's degree in Counseling or Social Services preferred.
Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist.

Responsibilities

Gather information for relevant assistance programs through in-person or telephone conversations with clients.
Verify that information is complete, accurate, and consistent with state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries promptly by phone or email.