Eligibility Specialist - Case Manager

DFR•Indianapolis, IN

13d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist to work with the FSSA/Division of Family Resources (DFR) in Indianapolis, Indiana. The role assists with processing applications and documents for Indiana residents seeking or receiving public assistance, including TANF cash assistance, SNAP, and Medicaid. Eligibility Specialists gather and verify applicant information, explain program requirements, and use automated systems to determine eligibility. The position offers an extensive training program and potential for promotion. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for 37.5 hours per week, at $18.00 per hour. Knowledge Services was established in 1994 and is headquartered in Indianapolis. It is a certified woman-owned professional services organization with over 1,500 employees and provides managed service, payrolling, recruitment, and staffing services to organizations across several industries. The job frequently requires sitting and handling objects with the hands. It occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds. Knowledge Services is committed to providing reasonable accommodations and is an equal opportunity employer.

Requirements

High school diploma or GED required.
Two years of experience in a social service environment, state government, or local government pertaining to employment or training programs is desired.
Strong written and verbal communication skills.
Solid computer skills, including Microsoft Office proficiency.
Basic math skills.
Case management skills.
Highly organized and analytical, with the ability to work as a team player.
Able to work independently and demonstrate initiative, reliability, and dependability.
Strong customer service background and professional demeanor.

Nice To Haves

Previous Case Manager experience.
Bachelor's or Associate degree in Counseling or Social Services preferred.
Experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist.

Responsibilities

Gather data for relevant assistance programs through face-to-face meetings or by phone with clients.
Verify that information is gathered accurately and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries in a timely manner by phone or email.