Eligibility Specialist - Case Manager
About The Position
Knowledge Services is hiring an Eligibility Specialist to support the FSSA/Division of Family Resources (DFR) at 3400 Lafayette Rd, Indianapolis, IN 46222. The position assists with processing applications and supporting documents for Indiana residents applying for or receiving public assistance, including TANF, SNAP, and Medicaid. The DFR determines eligibility for these programs. Eligibility Specialists gather and verify information, help clients understand regulations and program requirements, and use automated systems to determine eligibility. The role includes client contact by phone or face-to-face, data entry, and responding to inquiries. Training is provided, and the position offers potential for promotion. The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for 37.5 hours per week.
Requirements
- High school diploma or GED required.
- Strong organizational and analytical skills and the ability to work as a team player.
- Strong written and verbal communication skills.
- Solid computer skills, including Microsoft Office proficiency.
- Basic math skills.
- Case management skills.
- Ability to work independently as a reliable, dependable self-starter.
- Strong customer service background and professional demeanor.
- Two years of experience in a social service environment or state or local government pertaining to employment or training programs is desired.
Nice To Haves
- Previous Case Manager experience.
- Associate or bachelor's degree in Counseling or Social Services.
- Experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist.
Responsibilities
- Gather data for relevant assistance programs through face-to-face meetings or phone calls with clients.
- Verify that information is gathered accurately and meets state policies.
- Obtain release forms and medical records as needed.
- Verify income, assets, and other financial or legal documents.
- Review regulations and program requirements with clients.
- Use automated programs to determine eligibility for state assistance programs.
- Enter data into the state database.
- Respond to inquiries promptly by phone or email.
Benefits
- Paid time off
- Benefits
- Extensive training program
- Potential for promotion
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
