Eligibility Specialist - Case Manager

DFR•South Bend, IN

1d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist to work with the FSSA/Division of Family Resources (DFR) in South Bend, Indiana. The role assists with processing applications and documents for Indiana residents seeking or receiving public assistance, including TANF, SNAP, and Medicaid. DFR determines eligibility for these programs. The position provides an opportunity to make an immediate impact in the community and offers potential for promotion. Extensive training is provided. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for a 37.5-hour work week. The wage is $18.00 per hour, and the role offers paid time off and benefits. Knowledge Services is a certified woman-owned professional services organization established in 1994 and headquartered in Indianapolis, Indiana. It has more than 1,500 employees in offices throughout North America and provides managed service, employer-of-record/payrolling, recruitment, and staffing services.

Requirements

High school diploma or GED.
Two years of experience in a social service environment, state government, or local government pertaining to employment or training programs is desired.
Highly organized and analytical team player.
Strong written and verbal communication skills.
Solid computer skills, including Microsoft Office proficiency.
Basic math skills.
Case management skills.
Ability to work independently as a reliable, dependable self-starter.
Strong customer service background and professional demeanor.

Nice To Haves

Previous Case Manager experience.
Associate or bachelor's degree in Counseling or Social Services.
Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist.

Responsibilities

Gather data for relevant assistance programs through face-to-face meetings or phone calls with clients.
Verify that information is gathered accurately and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries in a timely manner by phone or email.