Eligibility Specialist - Case Manager

DFR•Rushville, IN

1d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist for the FSSA/Division of Family Resources (DFR) in Rushville, Indiana. The position assists with processing applications and documentation for Indiana residents seeking or receiving public assistance, including TANF, SNAP, and Medicaid. DFR determines eligibility for these programs. The role involves collecting and verifying applicant information, reviewing program requirements with clients, and using an automated program and state database to process eligibility information. The position offers an extensive training program and potential for promotion. The schedule is Monday through Friday, 8:00 AM to 4:30 PM, for a 37.5-hour work week, at $18.00 per hour. Knowledge Services is a certified woman-owned professional services organization established in 1994 and headquartered in Indianapolis, Indiana, with more than 1,500 employees in offices throughout North America. It provides managed service programs, employer-of-record and payrolling services, recruitment, and staffing services.

Requirements

High school diploma or GED.
Two years of experience in a social service environment, state government, or local government pertaining to employment or training programs is desired.
Strong written and verbal communication skills.
Computer skills, including proficiency with Microsoft Office.
Basic math skills.
Case management skills.
Highly organized and analytical, with the ability to work as a team player.
Able to work independently; self-starting, reliable, and dependable.
Strong customer service background and a professional demeanor.

Nice To Haves

Previous Case Manager experience.
Bachelor’s or Associate degree in Counseling or Social Services preferred.
Experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist.

Responsibilities

Gather data for relevant assistance programs through face-to-face or telephone contact with clients.
Verify that information is gathered accurately and complies with state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries promptly by phone or email.