Eligibility Specialist - Case Manager

Knowledge Services•Gary, IN

5d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist to support the Indiana Family and Social Services Administration’s Division of Family Resources (DFR) in Gary, Indiana. The role assists with processing applications and documents for Indiana residents seeking or receiving public assistance, including TANF cash assistance, SNAP, and Medicaid. Eligibility Specialists gather and verify information, review program requirements with clients, and use an automated program to determine eligibility. The position includes an extensive training program and potential for promotion. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for a 37.5-hour work week, at $18.00 per hour.

Requirements

High school diploma or GED.
Two years of experience in a social service environment, state or local government, preferably related to employment or training programs.
Strong written and verbal communication skills.
Computer skills, including Microsoft Office proficiency.
Basic math skills.
Case management skills.
Strong organization and analytical abilities, and the ability to work as a team player.
Ability to work independently as a reliable, dependable self-starter.
Strong customer service background and a professional demeanor.

Nice To Haves

Bachelor’s or associate degree in Counseling or Social Services preferred.
Previous Case Manager experience is a plus.
Experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist.

Responsibilities

Gather data for relevant assistance programs through in-person meetings or phone conversations with clients.
Ensure information is collected accurately and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries promptly by phone or email.